Privacy Policy

Last updated: August 2026

Overview

HomeWise is a digital home binder application provided by Alavue (“HomeWise,” “we,” “us,” or “our”). This Privacy Policy explains what information we collect, how we use and protect it, when it may be shared, and the choices you have regarding your information.

By using HomeWise, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

  • Account Information

    When you create or use a HomeWise account, we may collect your name, email address, account identifier, authentication and account-status information, and subscription status.

    HomeWise does not store your account password in the HomeWise application database. Authentication is provided through our authentication service provider.

  • Home and Binder Information

    HomeWise stores information that you choose to enter into your home binder. This may include home names and addresses; rooms and home systems; appliances, equipment, fixtures, furnishings, and other household items; manufacturer and model information; paint colors and other property details; maintenance information; contractor or service-provider information; notes; and other information you choose to enter.

    Addresses are optional.

  • Photos, Documents, and Other Files

    If you use features that allow file uploads, HomeWise may store files you voluntarily provide, including photos, receipts, product manuals, PDF documents, and other home-related files.

    HomeWise does not access photos or files on your device unless you choose to select or upload them.

  • Shared Home Information

    If you choose to share a home binder with another person, information contained in that shared home may be available to users whom you authorize.

    Users should only share access with people they trust. Users with access to a shared home may be able to view or modify information within that home depending on the permissions available in HomeWise.

  • Subscription and Purchase Information

    Purchases and subscriptions are processed through the Apple App Store or Google Play.

    HomeWise does not receive or store your full credit card or payment-card information.

    We may receive information necessary to determine your subscription status, including whether a subscription is active, the subscription product or plan, purchase or renewal status, store transaction identifiers or purchase tokens, and subscription expiration or renewal information.

    We use RevenueCat to help manage subscription entitlements and purchase status.

  • Technical and Diagnostic Information

    Our service providers may process limited technical information necessary to operate, secure, diagnose, and maintain the service. This may include device type, operating system, network or IP information, timestamps, authentication activity, and service errors.

    We do not use HomeWise to create advertising profiles or sell personal information.

2. How We Collect Information

We collect information directly from you when you create an account or enter information into HomeWise; when you upload a photo, document, receipt, manual, or other file; when you share or accept access to a home binder; from Apple or Google in connection with an app purchase or subscription; and through service providers used to authenticate users, store app data, manage subscriptions, secure the service, and operate HomeWise.

3. How We Use Your Information

We use information collected through HomeWise to create and maintain your account; authenticate your identity; store and synchronize your home binder; display homes, rooms, items, documents, and other information you save; provide shared-home functionality; determine which features are available under your subscription; process and verify subscription entitlements; provide customer support; protect accounts and prevent unauthorized access; diagnose technical problems; maintain, secure, and improve HomeWise; and comply with applicable legal obligations.

We do not use information stored in your home binder for targeted advertising.

4. How We Share Information

We do not sell your personal information.

  • People You Choose to Share With

    If you share a home binder, users you authorize may access information contained in that home.

  • Service Providers

    We use third-party service providers to operate HomeWise. These providers may process information only as necessary to provide services to us.

  • Supabase

    Supabase provides backend services used by HomeWise, including authentication, database services, and file storage. Information processed through Supabase may include account information, home-binder information, uploaded files, and other information necessary to provide the service.

  • RevenueCat

    RevenueCat is used to manage subscription status and entitlements. RevenueCat may process information such as an app-specific user identifier, device information, Apple purchase receipts, Google purchase tokens, and subscription transaction information.

  • Apple and Google

    If you purchase a subscription through the Apple App Store or Google Play, the applicable store processes your payment. Apple or Google may provide HomeWise or its subscription-service provider with transaction information necessary to confirm purchases and subscription status. We do not receive your complete payment-card information from Apple or Google.

  • Legal Requirements

    We may disclose information if reasonably necessary to comply with applicable law, regulation, legal process, or lawful governmental request; protect the rights, property, or safety of HomeWise, its users, or others; or investigate fraud, abuse, security incidents, or unlawful activity.

  • Business Transfers

    If HomeWise or the business operating it is involved in a merger, acquisition, sale, reorganization, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

HomeWise uses third-party infrastructure to authenticate users, store information, and provide app services. Access controls are designed to limit users to information they are authorized to access.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We generally retain account and home-binder information while your account remains active so that we can provide HomeWise.

If you delete information within HomeWise, that information may remain temporarily in backups, logs, or systems used for security and disaster recovery before being removed in accordance with normal retention processes.

When you request deletion of your account, we will delete or de-identify personal information associated with your account unless retention is reasonably necessary to comply with a legal obligation, resolve disputes, prevent fraud or abuse, enforce agreements, or maintain records that we are legally required to retain.

Information that has been irreversibly aggregated or de-identified may be retained because it can no longer reasonably identify you.

7. Account and Data Deletion

You may request deletion of your HomeWise account through the Delete Account option in the app.

Deleting your account is intended to remove your account and personal data associated with it, except information we are legally required or otherwise permitted to retain.

Because HomeWise supports shared homes, deletion may require special handling when you own a home that has other members. Before deletion, you may be asked to remove shared access, transfer ownership if that feature is available, or confirm deletion of a home you own.

If you have an active paid subscription, deleting your HomeWise account does not necessarily cancel billing through Apple or Google. You should cancel your subscription through the applicable app store if you do not want future renewals.

You may also request account deletion at:

https://alavue.com/homewise/deleteaccount

8. Your Choices and Rights

Depending on where you live, you may have rights concerning your personal information, including the right to request access to personal information we maintain about you; request correction of inaccurate information; request deletion of your personal information; request a copy of certain information; withdraw consent where processing is based on consent; and object to or restrict certain processing where applicable.

You may update much of your information directly within HomeWise.

To make a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.

9. App Permissions

HomeWise may request device permissions only when needed for a feature you choose to use.

For example, access to photos, files, or the camera may be requested if you choose to upload or capture an image or document.

You may change device permissions through your device settings. Disabling a permission may prevent the related feature from functioning but should not prevent access to unrelated HomeWise features.

10. Children's Privacy

HomeWise is intended for general household use and is not directed to children under 13.

We do not knowingly collect personal information from children under 13 without appropriate authorization. If we learn that personal information from a child under 13 has been collected in violation of applicable law, we will take appropriate steps to delete it.

If you believe a child has provided personal information to HomeWise improperly, please contact us.

11. International Data Processing

HomeWise and its service providers may process or store information in the United States or other countries where they operate.

If information is transferred across national borders, we and our service providers will handle the information in accordance with applicable privacy and data-protection requirements.

12. Third-Party Services

Third-party services used by HomeWise maintain their own privacy and security practices.

HomeWise currently uses or plans to use:

  • Supabase for authentication, database, and file-storage infrastructure

  • RevenueCat for subscription and entitlement management

  • Apple App Store for iOS purchases and subscriptions

  • Google Play for Android purchases and subscriptionsmay access information contained in that home.

Their handling of information is also governed by their respective policies and agreements.

13. Do Not Sell or Share

HomeWise does not sell personal information.

HomeWise does not share personal information with third parties for cross-context behavioral advertising or targeted advertising.

If our practices change in a way that requires additional notices, consent, or opt-out rights, this Privacy Policy and the app will be updated as required.

14. Changes to This Privacy Policy

We may update this Privacy Policy when HomeWise features, service providers, legal requirements, or data practices change.

When we make material changes, we will update the “Last Updated” date and may provide additional notice within the app or by other appropriate means.

15. Contact Us

Questions, requests, or concerns regarding this Privacy Policy or your personal information may be directed to:

Alavue
Email: [email protected]
Website: https://alavue.com/homewise/privacypolicy

HomeWise

You know your home. HomeWise remembers the details. The digital home binder for your phone.

A product by Alavue

© 2026 Alavue. HomeWise is a product of Alavue. All rights reserved.